PBX
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The Smarter Choice for Modern Business Communication
Voice Solutions – Cloud Phone Systems & PBX VoIP-powered phone systems provide cost-effective, scalable, and feature-packed communication tools suitable for organizations of all sizes. Today’s VoIP platforms include advanced capabilities such as voicemail, call forwarding, conferencing, and video integration — helping businesses streamline communication while boosting efficiency across departments.
At Select Coms, we know every business operates differently. That’s why we offer both cloud-hosted PBX and on-premise PBX systems. Our approach ensures you’re not forced into a single option but instead empowered to select the setup that aligns with your IT resources, security requirements, and long-term growth strategy.
Choosing Between a Hosted PBX and an On-Premise PBX
Hosted PBX (Cloud-Based Solutions)
Hosted PBX systems are delivered and maintained in the cloud by a third-party provider, eliminating upfront hardware costs and reducing ongoing management burdens. This option is a great fit for businesses of any size, offering affordability, flexibility, and simple scalability. Employees can access the phone system from anywhere with an internet connection, making it ideal for remote teams. As your company evolves, capacity can be quickly adjusted — without expensive infrastructure changes.
On-Premise PBX (Locally Managed Systems)
On-premise PBX solutions reside within your company’s facilities, giving you total control over customization, infrastructure, and data security. This approach is particularly attractive to larger organizations with strict compliance standards or specialized integration needs. While the upfront investment and IT expertise required are greater, it provides complete ownership, advanced customization, and robust feature availability.
Key VoIP Features Included with PBX Solutions
- Call Routing – Direct calls efficiently to the correct recipient.
- Conferencing – Enable smooth team or client discussions.
- Mobility – Use your PBX system from anywhere.
- Call Monitoring – Track performance for training and quality assurance.
- Voicemail Integration – Connect voicemail directly with dashboards and email.
- Chat & Messaging – Foster fast internal collaboration.
- Customer Directory – Simplify contact management.
- Web-Based Dashboard – Manage your system online with ease.
- Call Training – Train new staff using real examples.
- Customer Service Center – Enhance customer support through advanced tools.
- Call Reporting & Analytics – Gain valuable usage insights.
- Third-Party Integrations – Sync PBX with CRMs, ERPs, and more.
Which One Is Right for You?
The right PBX system depends on your company’s scale, IT expertise, compliance requirements, and budget. Select Coms experts walk you through every step, weighing the pros and cons, so you can confidently select a hosted or on-premise PBX solution that supports your vision for growth.